Support

Frequently Asked Questions

An educational program code is the code assigned to your nursing program by your Nursing Regulatory Body (aka Board of Nursing). Your students should use this code when completing their application to test.
If you do not know your educational program code, please use this tool to search for it. Simply enter search text such as the name of your institution or the city in which it resides and the tool will return a list of all found entries.

Please enter Program Code, Program Name, City or State

Search for Program Code:

The master list of Educational Program Codes can also be found on the Next Gen NCLEX® website.
NCLEX® and REx-PN® Program Reports subscriptions may NOT be viewed until check (U.S. programs only) or credit card payment has been received. If your program would like to add a purchase order number to an invoice, you may do so while placing the order or request assistance by contacting the NCSBN® Performance Reports Support Center.
Canadian programs may pay by credit or debit card. Check payments will NOT be accepted and will be returned if received. Credit or debit card payments may be made while placing a new order or by selecting Pay for NCLEX® and REx-PN® Program Reports for pre-existing orders.
Go to the login page and click on the "reset password" button. A new password will be e-mailed to you. You can reset this password on the My Profile page by clicking "Change Password."
Click here to download the current Mountain Measurement W-9 form.
Go to the login page and click on sign up just below the login button. Enter your email, name, title, phone number, group and password and click on the "Register" button. You will then be taken to the "My Profile" page. From here, click "Educational Programs". On the "Educational Programs" page, type your educational program code into the search window and click "Search." When your program appears, click the checkbox next to it and save your changes. An email will be sent to your program administrator requesting that they link your user account with the program. After your program administrator approves your request, the programs you are associated with will be shown at the bottom of your profile page. If your program does not have an active program administrator, contact the NCSBN® Performance Reports Support Center.
After you have obtained a user account, login and head to My Profile. Scroll down to the educational programs section of the page and type your educational program code into the search window and click "Search." When your program appears, click the checkbox next to it and save your changes. An email will be sent to your program administrator requesting that they link your user account with the program. After your program administrator approves your request, the programs you are associated with will be shown at the bottom of your profile page. If your program does not have an active program administrator, contact the NCSBN® Performance Reports Support Center.
Login, head to the "Program Reports" dropdown menu, and select Order NCLEX® and REx-PN® Program Reports. On this page, you will find a list of the subscriptions that are available to you. If your program is not current, you will need to pay a reinstatement fee in order to complete your purchase. Click "Add to Cart" for any subscriptions that you desire to purchase. Once you have selected all of the subscriptions that you wish to purchase, click on the "Go to Cart" icon at the bottom of the page. On the "Cart" page, review your order and click "Continue Checkout" if your order is correct. On the "Payment" page, follow the on-screen directions that are provided to you.
If you are paying with a credit card, once your transaction is complete, your subscription will be available on the "Access NCLEX® and REx-PN® Program Reports" page. If you choose to pay by check (U.S. programs only), please make the check payable to Mountain Measurement, Inc. and send the payment to the address below. Once payment is received, Mountain Measurement will send you an email to let you know that access to your subscription has been enabled.
Programs in the United States may send check payments to:
Mountain Measurement, Inc.
PO Box 7767
Bend, OR 97708
See the "Pricing" section of the Learn More About the NCLEX® and REx-PN® Program Reports page for fees.
Each of your orders is found on the Access NCLEX® and REx-PN® Program Reports page. If you click on an order number found in the table, you will be directed to a page which displays the subscriptions associated with that order. At the bottom of this page, you will find a button called "Resend order invoice" or "Resend order receipt". If you click on this button, a copy of either your invoice or receipt will be emailed to all users that are affiliated with the order which have checked the box "Please send me auto-renewal notices, invoices and receipts for my programs" in their email preferences.
For programs paying for their subscription via credit card, access is enabled immediately following the completion of the purchase. Once access has been enabled, go to the Access NCLEX® and REx-PN® Program Reports page. On this page, you will find a list of all NCLEX® and REx-PN® Program Reports subscriptions that your program(s) has purchased. Click on one of the subscriptions and you will be directed to the online, interactive program reports.
If you have NOT already ordered and paid for a subscription to the NCLEX® and REx-PN® Program Reports, then you must first order a subscription and pay for your order. After you pay for your order, you will be notified via email that access has been enabled. Once access has been enabled, login and go to the Access NCLEX® and REx-PN® Program Reports page. On this page, you will find a list of all NCLEX® and REx-PN® Program Reports subscriptions that your program(s) has purchased. Click on one of the subscriptions and you will be directed to the online, interactive program reports.
Go to the Access NCLEX® and REx-PN® Program Reports page and click on one of your paid subscriptions. This will bring you to the online, interactive program reports for your program. You will need to export each section of the NCLEX® and REx-PN® Program Reports separately. To export one section, head to that section by navigating the menu option on the left side of the screen. If the seciton contains charts, adjust the dropdown menu options to the groups, timeframes, and reporting periods that you would like to appear in the PDF export. After these are set, click on the red "Download PDF" button located in the top right hand corner.
You must have Adobe Acrobat Reader installed on your computer in order to view the PDF export. You can download and install Adobe Acrobat Reader for free.
If fewer than ten graduates from your program completed the NCLEX® and REx-PN® during a reporting period, inferentially stable statistics for your program cannot be computed. For data in the Nursing Frameworks section, even when more than ten graduates from your program completed the NCLEX® and REx-PN® during a reporting period, sometimes data points are missing when less than ten of your graduates completed at least three test questions related a topic within one of the nursing frameworks.
A status of "Auto-Renew" means your program was enrolled in the auto-renew program and was automatically invoiced for that order. An order in "Auto-Renew" status is unpaid. In order to access the Program Reports associated with that order, you must pay for the order. If you would like to cancel an auto-renewal order, please contact the NCSBN® Performance Reports Support Center.
Given that the new reporting platform is interactive, the nurse educators who will be analyzing and interpreting the NCLEX® and REx-PN® Program Reports should be logging in and directly accessing their NCLEX® and REx-PN® Program Reports. Mountain Measurement discourages administrative assistants from accessing the NCLEX® and REx-PN® Program Reports and providing a PDF of the NCLEX® and REx-PN® Program Reports to relevant nurse educators since the PDF cannot provide complete information and is unable to leverage the power of the interactive user interface.
Mountain Measurement has found that program evaluation outcomes are optimizied when all stakeholders are involved. Therefore, Mountain Measurement encourages programs to invite all of their faculty members to sign up for free NCSBN® Performance Reports Website user accounts. At a minimum, the program director, program evaluation lead, an administrative support staff member, and a procurement or finance office staff member should sign up for a free NCSBN® Performance Reports Website user account.
Only educators that have an NCSBN® Performance Reports Website user account
  • have direct access to the program reports
  • have access to informational articles on
    • the use and interpretation of the program reports
    • assessment development for nursing education
    • program evaluation
    • accreditation
  • are notified when the data for the program reports are updated
  • are notified of professional development opportunities including courses which provide continuing education credit to participants
The following URL will be displayed in your browser’s address “https://transom.mountainmeasurement.com/ncsbn/reports_plotly/{number}/details?rgo_id={number}” and you will see the NCLEX® and REx-PN® Program Reports chapter titles (Introduction, Use & Interpretation, etc…) in the left column of the body of the page.
Mountain Measurement's reporting platform allows users to review the NCLEX® and REx-PN® Program Reports online and to interact with each table and chart to isolate topics of interest, relevant comparison groups, and desired report periods. To display different report periods, click on the dropdown menu(s) just above the table or chart and adjust the values to the desired report period.
The NCLEX® Program Reports Annual Report Period runs from April 1 through March 31 of the following year. This date range may be different than the annual report period used by your nursing regulatory body (NRB). If you notice that the passing rate reported on your NCLEX® Program Reports for an annual report period differs from the passing rate reported for the corresponding annual report period of other reports, check the date range of the other reports. If the date range is different from April 1 through March 31, then you should not expect the number of test takers and passing rate to be the same as those reported by the NCLEX® Program Reports.
You’re probably trying to access a 2023-2024 NCLEX® Program Reports subscription on the “Old” NCLEX® Program Reports section of the NCSBN® Performance Reports Website. As of July 1, 2023, the NCLEX® Program Reports are no longer provided in the old format. To access a 2023-2024 NCLEX® Program Reports subscription, log into the NCSBN® Performance Reports Website and hover over the “Program Reports” dropdown menu at the top of the page. Rather than selecting “Access Old NCLEX® Program Reports”, select “Access Next Gen NCLEX® Program Reports”. The "Access Next Gen NCLEX® Program Reports" page will display the current paid NCLEX® Program Reports subscription for each of your affiliated educational programs. Click on the desired NCLEX® Program Reports subscription and you will be directed to 2023-2024 NCLEX® Program Reports.

NCSBN® Performance Reports Policies

1. Orders

Registered users can order subscriptions to the NCLEX® and REx-PN® Program Reports on the NCSBN® Performance Reports website. A user can order subscriptions to the NCLEX® and REx-PN® Program Reports for any program with which they are affiliated.

  1. Programs are required to order subscriptions of the NCLEX® and REx-PN® Program Reports using the NCSBN® Performance Reports website. Programs encountering difficulties while placing an order are encouraged to contact the NCSBN® Performance Reports Support Center for assistance.
  2. Programs may place orders for the upcoming reporting year beginning in June. Mountain Measurement, Inc. will notify programs via email when orders may be placed for the upcoming reporting year.

2. Quotes & Invoices

Users affiliated with programs located in the United States may obtain an invoice for NCLEX® Program Reports subscriptions by placing an order and selecting “Generate Invoice” as the payment option.

  1. In accordance with Mountain Measurement, Inc.’s policy of sustainability, Mountain Measurement, Inc. provides email invoices to programs placing an order for the NCLEX® Program Reports; printed invoices are not available.
  2. Mountain Measurement, Inc. does not provide electronic or written quotes for NCLEX® and REx-PN® products and services.

3. Program Reports Access

Users interested in accessing the NCLEX® and REx-PN® Program Reports must register for an NCSBN® Performance Reports website user account, request to link their user account to their educational program(s), and receive approval from their program's administrator.

  1. An NCLEX® and REx-PN® Program Reports subscription provides the faculty members affiliated with a nursing education program with access to the online, interactive reporting platform hosted on the NCSBN® Performance Reports website during a single subscription year. For NCLEX® Program Reports subscriptions, the subscription year ends on June 30. For REx-PN® Program Reports subscriptions, the subscription year ends on March 31.
  2. Faculty members will not be able to access the online, interactive reporting platform after the subscription year ends unless the program renews its subscription and makes payment in full.
  3. Since an NCLEX® and REx-PN® Program Reports subscription provides faculty members with access to historical data, programs which lapse in their subscription must pay a reinstatement fee prior to renewing their subscription.
  4. Programs are not permitted to access the NCLEX® and REx-PN® Program Reports until all of the following are complete:
    • the program has placed an order
    • the program has made payment in full
    • Mountain Measurement, Inc. has processed the payment.
  5. Under no circumstance will Mountain Measurement, Inc. provide access to the NCLEX® and REx-PN® Program Reports for which payment has not yet been received. This includes, but is not limited to:
    • programs preparing for or actively participating in an accreditation site visit
    • programs submitting a completed purchase order or other form of "Promise of Payment"
  6. Programs may obtain immediate access to the NCLEX® and REx-PN® Program Reports by paying for an existing order using a credit or debit card.

4. Auto-Renew Option

To streamline the purchasing and payment process for programs ordering the NCLEX® and REx-PN® Program Reports, Mountain Measurement, Inc. offers an Auto-Renew option.

  1. NCLEX® Programs participating in the Auto-Renew option will automatically receive an invoice for the upcoming subscription year via email in April. REx-PN® Programs participating in the Auto-Renew option will automatically receive an invoice for the upcoming subscription year via email in January.
  2. An Auto-Renew invoice will be sent to all users linked to a program who have selected “Please automatically send me invoices and receipts for my programs.” in their user profile. If none of the users linked to a program have selected this option, the Auto-Renew invoice will be sent to the program administrator.
  3. Programs are automatically enrolled in the Auto-Renew option when completing their first NCLEX® and REx-PN® Program Reports order.
  4. NCLEX® Programs participating in the Auto-Renew option that fail to make payment on their Auto-Renew order will have their Auto-Renew option removed prior to April 1 of the upcoming subscription year. REx-PN® Programs participating in the Auto-Renew option that fail to make payment on their Auto-Renew order will have their Auto-Renew option removed prior to January 1 of the upcoming subscription year.
  5. Programs participating in the Auto-Renew option may cancel their Auto-Renew option at any time.
  6. Programs not participating in the Auto-Renew option are required to log in to the NCSBN® Performance Reports website and place an order for subscriptions to the NCLEX® and REx-PN® Program Reports that they intend to purchase.

5. Payments

Mountain Measurement, Inc. accepts credit cards, debit cards or checks (U.S. only) as forms of payment for the NCLEX® and REx-PN® Program Reports. Once payment has been processed, a receipt is sent via email to the active registered users and administrators affiliated with the nursing programs for which editions were ordered who have selected “Please automatically send me invoices and receipts for my programs” in their user profile.

  1. U.S. programs can make payments for NCLEX® and REx-PN® Program Reports orders via credit or debit card or by check made payable to:

    Mountain Measurement, Inc.
    PO Box 7767
    Bend, OR 97708
    (Mountain Measurement, Inc. does not have a physical office address.)

  2. Canadian programs can make payments for NCLEX® and REx-PN® Program Reports orders via credit or debit card.
  3. Mountain Measurement, Inc. does not accept EFT payments.
  4. Mountain Measurement, Inc. is not responsible for any fees assessed by a host university or government entity for processing payments for the NCLEX® and REx-PN® Program Reports. This includes but is not limited to fees associated with participation in a procurement system or paper check processing. Programs must ensure that their payment completely covers the amount due indicated on the invoice provided by Mountain Measurement, Inc.
  5. Mountain Measurement, Inc. processes checks within 10 business days after receipt.
  6. Mountain Measurement, Inc. reserves the right to assess a $25 fee for returned checks.

6. Past Due Orders

Mountain Measurement, Inc. does not permit approved users to access the NCLEX® and REx-PN® Program Reports until their program's subscriptions have been paid in full. In an effort to prevent programs that fail to make payment in a timely manner from being unable to access their NCLEX® and REx-PN® Program Reports at critical times, such as accreditation site visits, Mountain Measurement, Inc. proactively notifies programs with past due orders and makes all attempts to resolve outstanding orders.

  1. Mountain Measurement, Inc. considers invoices for the NCLEX® and REx-PN® Program Reports that have not been paid within 30 days of the order date to be past due.
  2. Programs with an outstanding invoice for the NCLEX® and REx-PN® Program Reports will not be given access to the subscriptions identified in the invoice until full payment has been received and processed by Mountain Measurement, Inc.
  3. Mountain Measurement, Inc. periodically contacts users to notify them that an invoice is past due and to facilitate payment or adjust/cancel an order.
  4. NCLEX® Programs participating in the Auto-Renew option that fail to pay outstanding auto-renew invoices by April 1 will be removed from the Auto-Renew option. REx-PN® Programs participating in the Auto-Renew option that fail to pay outstanding auto-renew invoices by January 1 will be removed from the Auto-Renew option.

7. Refunds and Exchanges

Mountain Measurement, Inc. does its best to accomodate requests from users to modify orders to provide the most useful information possible.

  1. Mountain Measurement, Inc. will provide a refund to a program subscribing to the Program Reports for a reporting year in which less than 10 of the program's graduates completed the nursing licensure examination during the reporting year.
  2. Mountain Measurement reserves the right to provide or deny refunds or exchanges to any program on a case-by-case basis.

8. Email Communication

  1. Mountain Measurement reserves the right to email registered users from time to time with renewal information, information about other products and services, products that the user has ordered, and opportunities to provide feedback.
  2. Users may "opt-out" of receiving communications from Mountain Measurement, Inc. by adjusting their email preferences in the user profile section of the NCSBN® Performance Reports website.

Frequently Asked Questions

Yes. Currently, Mountain Measurement offers web-based Professional Development Courses. The Introductory and Analysis Series courses are self-paced, and the other series of courses are synchronous web-based courses. For more information on the format of upcoming web-based courses, please visit the courses page.
All participants will need to create an account in Canvas, Mountain Measurement's learning management system. For more information on how to access Canvas, please see the New Student Orientation page. For the live web-based Professional Development courses, Zoom software and a Zoom account is required. For more details on hardware and internet connection speed requirements, please see the New Student Orientation page.
Yes. The 60-90 minute self-paced Introductory and Analysis Series courses cover the same content as the former 3-hour face-to-face and live web-based courses. The courses in these series are modified for online learning and broken up into shorter courses to accommodate attendees' schedules and learning needs.
The web-based live Professional Development Courses are currently offered multiple times per year based on need and demand. The self-paced courses are available year-round at your convenience.
Mountain Measurement is able to offer continuing education to all individuals completing courses through the Alabama Board of Nursing (Provider Number ABNP1516 Expires 2/4/2025). The amount of continuing education credit varies by Seminar.
No. The Assessment and Program Evaluation Series are targeted to all nurse educators. However, the Introductory and Analysis Series of the Professional Development Courses are designed for subscribers.
This depends, many of the courses have prerequisites, which are outlined on the individual course pages. If all of the necessary prerequisites are fulfilled, participants are welcome to take courses individually. This is most relevant to our web-based Courses.
Yes. There is no restriction on the number of times participants can take each course. However, as per the rules established by the AL Board of Nursing, participants only receive continuing education for the first time that they complete each course. In other words, participants do not receive continuing education credit more than once for each course.
Full refunds are awarded to any educator requesting a refund prior to the refund deadline provided in their registration receipt. Once the deadline has passed, Mountain Measurement is not able to refund a course registration. However, even after the registration deadline has passed, Mountain Measurement can transfer a course registration to an alternative date.
Mountain Measurement is not offering face-to-face courses at this time.
Mountain Measurement offers self-paced courses included in the Introductory, Analysis and Frameworks series' as well as early discounted access to synchronous web-based courses. For more details on which specific courses are included in Mountain Measurement's Institutional Membership go to the Find out more about page under the "Professional Development" dropdown.
You lose access to courses when your membership expires. All of your information will be retained and if your institution purchases a membership at a later date or if you purchase the course as an individual, you will be able to continue where you left off.
If the course was completed before the membership expired the continuing education credit will be honored. However, if the membership ends and the user has not completed the course, the continuing education credit will not be honored. If the program decides to restart at a later date the user may finish the previously started course from where you left off, and as soon as you complete that course you will be granted the continuing education credit.
Mountain Measurement will notify users every week via email for the three weeks leading up to May 1st that their membership is expiring.
Yes, regardless of when an Institutional Membership is purchased the membership year is May 1st-April 30.
Members will be notified before non-members of any synchronous courses release. To register go to the Register for Courses page.

Professional Development Policies

1. Registration

  1. Individuals may not attend a course unless they complete the course registration and pay the course registration fee in full prior to the beginning of the course.
  2. Individuals must register for a course using the same email address that they will use to log in to Zoom to access the course.
  3. Registration for a course is not complete until payment for the course has been received. Since each course has a maximum capacity, in order to ensure enrollment, individuals are strongly encouraged to pay for their course registration by credit card at the time of registration.
  4. Individuals may register for a course up to one hour prior to the start of the course if paying via credit card.
  5. Individuals may request an invoice by email and pay for a course via check. Individuals paying via check are strongly encouraged to make payment as soon as possible in order to ensure enrollment before a course sells out. Check payments must be received at least one week prior to the beginning of the course.
  6. Registration receipts are sent immediately following receipt of payment. Individuals are not registered for a course until they receive a receipt for their registration. If an individual believes that they have completed all of the requirements for registration but have not received an email receipt, they should contact Mountain Measurement at their earliest convenience.
  7. Institutional Memberships to the Mountain Measurement Professional Development Courses are valid until April 30th of the year for which they are purchased regardless of when the Institutional Membership is purchased.
  8. In order for an individual affiliated with a nursing school that has purchased an Institutional Membership to the Mountain Measurement Professional Development Courses to register for a course, they must have the same email domain as the nursing school that has purchased an Institutional Membership.

2. Prerequisites

  1. Participants must have completed all posted course prerequisites in order to participate in a course. Participants may ‘test out’ of a course by completing the course’s end-of-course assessment and performing at a specified level.
  2. Participants interested in ‘testing out’ of a course must contact Mountain Measurement directly by phone or email to make this request. Participants must complete the assessment at least 5 business days prior to the date of the course.

3. Transfers, Substitutions, Cancellations...

  1. Individuals wishing to cancel a course registration must communicate their request directly with Mountain Measurement (support@mountainmeasurement.com or 1-800-261-6227) prior to the cancellation date indicated in the course registration confirmation email, on the course website or in other communication provided about the course. Individuals communicating their cancellation request, prior to the posted cancellation date will receive a full refund for their cancellation. Mountain Measurement is not able to provide a refund after the posted cancellation date.
  2. Individuals wishing to transfer their registration to another course may do so for a $25 transfer fee. Individuals can request a transfer until the day of the course. Registrants wishing to transfer their registration may opt to receive a credit for any course occurring within 365 days of the initial registered course. Individuals can request a transfer until the day of the course.
  3. Individuals wishing to transfer their registration to another colleague may do so for a $25 transfer fee. Individuals can request a transfer until the day of the course. Once the registration is transferred, the initial registrant will no longer have access to any of the course documentation including worksheets, powerpoints or video recordings.
  4. Mountain Measurement reserves the right to cancel or change the content or facilitators of any course. In the rare event that Mountain Measurement, Inc. should find it necessary to cancel or change the content of a course, participants will receive notification prior to the start of the course. Mountain Measurement, Inc. will not be liable for or assume any obligations to any persons who have not registered for a Mountain Measurement Professional Development Course or received confirmation of their course registration. Mountain Measurement, Inc. is not responsible for any travel or telecommunication costs incurred for course attendance.

5. Continuing Education Contact Hours

  1. In accordance with the rules of the Alabama Board of Nursing, Mountain Measurement, Inc. provides contact hours for participation in the Courses based on the time spent participating in a course, completing learning activities, and completing the end-of-course assessment. Mountain Measurement awards 1 credit for 50 minutes of contact. Mountain Measurement provides a question and answer session at the end of the course. Continuing education credit is NOT awarded to attendees for the time spent participating in the Q&A.
  2. For live or web-based sessions, contact hours are provided to only registered participants that attend the live or web-based synchronous session for only the time spent in the session and the end-of-course assessment. For web-based, self-paced courses, contact hours are provied to only registered participants for the time spent completing the course, any of the learning activities, and the end-of-course assessment.
  3. The maximum amount of contact hours that can be awarded for each course is posted on the course website. If the course lasts longer than the time indicated or a registered participant takes more time to complete the course, any of the learning activities, and the end-of-course assessment, additional contact hours are not provided.
  4. Participants are not required to attain a particular score on the end-of-course assessment in order to receive contact hours for participation.
  5. Participants may register for, pay for, and participate in a course for as many times as they wish. As per the rules of the Alabama Board of Nursing, Mountain Measurement can only award contact hours the first time that an individual participates in a particular course.
  6. Participants from Alabama must provide their nursing license number to receive contact hours. Mountain Measurement reports contact hours for participants licensed in the State of Alabama to the Alabama Board of Nursing within 15 business days of the completion of the course. Participants wishing to receive contact hours from jurisdictions other than the state of Alabama must report their participation to their regulatory body themselves.
  7. For live or web-based sessions, a certificate of completion is provided to only registered participants that attend the live or web-based synchronous session, complete all course requirements and, if applicable, the end-of-course assessment. For web-based, self-paced courses, a certificate of completion is provied for the time spent completing the course, any of the learning activities, and the end-of-course assessment. A certificate of completion is provided within 15 business days of the completion of the course.
  8. Registered participants arriving late or unable to attend live or web-based synchronous sessions are provided with access to the recording of the course, if available, the courses learning materials, and the end-of-course assessment. They are not be provided with continuing education contact hours or a certificate of completion.

Contact Information